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FLIGHTPATH TO OPERATIONAL EFFICIENCY: The Blueprint for Smarter Operations.
Introduction
Welcome
Understanding the Role of Operations
Standard Operating Procedures (SOPs)
Standard Operating Procedures (SOPs) in Business
The Role of SOPs in Business Operations
Creating Effective SOPs
Implementing and Maintaining Standard Operating Procedures (SOPs) in an organization.
Checklists
Introduction to Checklists
The History of Checklists
Key Components of Effective Checklists
Benefits of Implementing Checklists in Business Operations
Applications of Checklists in Various Business Operations
Summary
Crew Resource Management (CRM)
Introduction to Crew Resource Management
Communication in CRM: Strengthening the Backbone of Team Dynamics
Teamwork: Collaboration among crew members with a focus on collective responsibility.
Decision Making: Effective judgment and problem-solving under pressure
Benefits of CRM in a Business
Section summary
The Dirty Dozen
Introduction
Lack of Communication
Complacency
Lack of Knowledge
Distraction
Lack of Teamwork
Fatigue
Lack of Resources
Pressure
Lack of assertiveness
Stress
Norms
Safety Culture in Business Operations
Introduction
The Essence of Safety Culture
Building Blocks of a Safety Culture
Practical Steps to Cultivate a Safety Culture
Building a Safety Culture
Teach online with
Stress
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